Aviation Programs Director

6 days ago


Germantown, Maryland, United States Hughes Full time

About Hughes

Hughes Network Systems, a leading provider of satellite and managed network services, seeks a highly skilled Program Director - Aviation to lead the development, launch, and service delivery phases of large aviation programs. This role will be responsible for cross-functional teams to deliver and manage major accounts, drive growth across the aviation business, and support customers throughout the contract lifecycle.

About the Role

  • Lead the overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle.
  • BUILD CUSTOMER INTIMACY AND DELIVER FLAWLESS CUSTOMER SERVICE BY MAINTAINING CRISP COMMUNICATION, DRIVING ISSUE RESOLUTION, AND CONDUCTING REGULAR CHECK-INS.
  • Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams.
  • Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization.
  • Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners.
  • Manage P/L for each individual program with a goal to maximize program results (delivery, margin) and achieve exceptional customer satisfaction.
  • Work with supply chain to ensure smooth, on-time production deliveries to customers.
  • Work to minimize impact of AOG events, enable to customer first mentality to achieve optimal outcomes.
  • Work with MROs and customer organizations to ensure smooth installation of delivered products.
  • Ensure Hughes delivers against all committed SLAs. Work with quality, engineering, supplier organizations and customer stakeholders to oversee solution performance and reliability.
  • Participate in regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of issues.

Requirements

  • Bachelor's degree in engineering, business, or related field
  • 10+ years of related work experience
  • 8+ years of experience in commercial aviation

About Compensation

This position is offered with an estimated annual salary range of $123,000-$164,000 based on location and experience. Hughes offers a comprehensive benefits package including health insurance, retirement savings plan, employee stock purchase plan, profit-sharing, and more.



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