Aviation Programs Director
6 days ago
About Hughes
Hughes Network Systems, a leading provider of satellite and managed network services, seeks a highly skilled Program Director - Aviation to lead the development, launch, and service delivery phases of large aviation programs. This role will be responsible for cross-functional teams to deliver and manage major accounts, drive growth across the aviation business, and support customers throughout the contract lifecycle.
About the Role
- Lead the overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle.
- BUILD CUSTOMER INTIMACY AND DELIVER FLAWLESS CUSTOMER SERVICE BY MAINTAINING CRISP COMMUNICATION, DRIVING ISSUE RESOLUTION, AND CONDUCTING REGULAR CHECK-INS.
- Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams.
- Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization.
- Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners.
- Manage P/L for each individual program with a goal to maximize program results (delivery, margin) and achieve exceptional customer satisfaction.
- Work with supply chain to ensure smooth, on-time production deliveries to customers.
- Work to minimize impact of AOG events, enable to customer first mentality to achieve optimal outcomes.
- Work with MROs and customer organizations to ensure smooth installation of delivered products.
- Ensure Hughes delivers against all committed SLAs. Work with quality, engineering, supplier organizations and customer stakeholders to oversee solution performance and reliability.
- Participate in regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of issues.
Requirements
- Bachelor's degree in engineering, business, or related field
- 10+ years of related work experience
- 8+ years of experience in commercial aviation
About Compensation
This position is offered with an estimated annual salary range of $123,000-$164,000 based on location and experience. Hughes offers a comprehensive benefits package including health insurance, retirement savings plan, employee stock purchase plan, profit-sharing, and more.
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