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Customer Service Representative

2 months ago

Palm Beach Gardens, Florida, United States TBC Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at TBC Corporation. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and support to customers
  • Process customer orders and resolve any issues related to order fulfillment
  • Collaborate with internal teams to resolve customer complaints and issues
  • Meet and exceed performance metrics and service level agreements

Requirements:

  • 1-2 years of experience in a high-volume contact center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Strong problem-solving and analytical skills
  • Ability to work a flexible schedule, including weekends and holidays

What We Offer:

  • Competitive compensation and bonus structure
  • Tuition reimbursement and professional development opportunities
  • Comprehensive benefits package, including medical, dental, and vision
  • 401(k) plan with company match and immediate vesting
  • Discounted tire and automotive services