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Customer Service Dental Technical Representative

4 weeks ago

Palm Beach Gardens, Florida, United States ZimVie Full time
Job Summary:

The Customer Service Dental Technical Representative provides sales and technical assistance for all products sold by ZimVie. The Representative communicates with customers primarily by phone, fax, email, and internet in an immediate, friendly, professional, and efficient manner.

Key Responsibilities:

  • Deliver excellent customer support and assistance to customers in compliance with ZimVie's policies and procedures.
  • Effectively respond to a variety of technical questions relating to ZimVie's dental products, applications, and competitor information.
  • Maintain current technical/product information as well as professional skills by attending department-sponsored training and education.
  • Provide accurate and consistent information to customers with regard to dental technical/product and sales issues.
  • Communicate with internal departments including sales, marketing, manufacturing, inventory, accounting, and shipping personnel as needed for the purpose of providing excellent service to our customers.
  • Assist clients with case planning and ordering by effectively utilizing detailed knowledge of ZimVie's products and procedures.
  • Provide feedback to management regarding customer concerns, etc., to help improve sales and service.
  • Provide strong attention to detail, team collaboration, attendance, and punctuality.
  • Maintain confidentiality when working with secure data such as credit card transactions and patient information.
  • Perform related duties as required.

Expected Areas of Competence:

  • Must have strong knowledge of dental terminology and procedures.
  • Strong customer service skills, ability to communicate internally as well as externally with dentists and staff.
  • Ability to work in a call center environment.
  • Must have demonstrated organization and follow-up skills.
  • Knowledge of Microsoft Office, Outlook, Word, and Excel required. Knowledge of Oracle order processing systems preferred.
  • Ability to read manuals in English and research information using online tools.
  • Write routine reports and correspondence.
  • Ability to communicate clearly on the phone and before groups of customers or employees of the organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Bilingual Spanish/English a plus.

Education/Experience Requirements:

  • High School Plus.
  • One year certificate from vocational/Dental program, i.e., Dental Assisting Certificate or Dental Lab Certificate.
  • Plus 1-3 years related work experience or equivalent combination of education and experience.

ZimVie is an Equal Opportunity Employer:

ZimVie is committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation, and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state, and local laws.