Patient Services Coordinator

4 days ago


Howell, United States Michigan Community Dental Clinics Full time
Job Summary

Michigan Community Dental Clinics is seeking a highly skilled Patient Services Representative to join our team. As a valued member of our organization, this role plays a critical part in creating a positive patient experience.

Key Responsibilities
  • Patient Interaction: Greet patients and visitors professionally, both in-person and over the phone.
  • Scheduling and Coordination: Coordinate effective scheduling and confirmation of appointments, as well as assist in the coordination of incoming and outgoing patient referrals.
  • Chart Accuracy and Documentation: Ensure patient chart accuracy and the collection of required documentation and consents.
  • Insurance and Payment Verification: Verify patient insurance and eligibility, and collect payments as required.
  • Communication and Notification: Notify providers of patient arrivals and assist in presenting pertinent patient information.
  • Check-in and Check-out Process: Assist patients with the check-in and check-out process, and confirm all future appointments.
  • Patient Satisfaction: Promote patient satisfaction and maintain financial records.
  • Compliance and Regulatory Requirements: Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Dental or customer service experience preferred.


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