Performance Optimization Associate Analyst
2 weeks ago
At City National Bank, we're committed to excellence in everything we do. As a Performance Optimization Associate Analyst, you'll play a key role in driving operational efficiency and process improvement initiatives that deliver significant results in quality, cost-effectiveness, and service delivery.
Key Responsibilities:- Support the facilitation of operational changes and process improvement initiatives
- Work collaboratively across multiple departments to identify impacted parties, business partners, and resources required
- Document outcomes of process design sessions that support business needs
- Perform gap analysis between present conditions and future operations needs and identify solutions
- Support solutions implementation that meet applicable business requirements
- Measure process improvement benefits after changes are implemented
- Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/cost of poor performance and deliver sustainable and repeatable change
- Perform operational analysis of processes
- Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
- Plan, develop, and coordinate training in process improvement changes
- Identify and facilitate process improvement projects, training/workshops to drive cultural change
- Support other departments as needed and perform other duties as required by management
- Bachelor's Degree or equivalent experience
- Minimum of 2 years of quality/process improvement work experience
- Minimum of 2 years of Financial Services work experience
- Minimum of 2 years of experience in project management
- Skills and Knowledge:
- Bachelor's degree in Business Administration, Information Systems, or Computer Science highly preferred
- Work together professionally in a team environment with coworkers and other department personnel
- Excellent communication skills both written and verbal
- Adaptable and flexible to changing needs of the division
- Self-Motivated and driven to see projects through to completion from planning to implementation
- Ability to multi-task and prioritize the needs of the division
- Excellent documentation, organizational, and record-keeping skills
- Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
- Ability to analyze large data sets in M.S Excel
- Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
Starting base salary: $78,970 - $126,140 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position, you must meet at least these basic qualifications*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks:
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
ABOUT CITY NATIONAL:
We start with a basic premise: Business is personal
Since day one, we've always gone further than the competition to help our clients, colleagues, and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs, and that legacy of integrity, community, and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies
EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION:
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable, and inclusive working environment where differences are valued and encouraged
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct
READ MORE:
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process
Please contact us via email or leave a message at
These contact methods are dedicated to applicants whose disability prevents them from successfully applying online
Only messages left for this purpose will be returned
Responses may take up to two business days
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