Customer Service Representative

3 days ago


Chelmsford, Massachusetts, United States Milltown Plumbing Full time
Job Overview
Milltown Plumbing & Heating Inc. is a dynamic, family-owned business with over 45 years of expertise in plumbing, heating, cooling, and electrical services. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer experiences.

Key Responsibilities:
  • Evaluate customer calls and assign the best technician to each service appointment.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.

Requirements:
  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.

Benefits:
  • PTO Time
  • Flex Schedule
  • Get Paid Weekly
  • Bonuses
  • Company Truck
  • 401(k) Match @ 4%
  • Paid Training, Educational Allowances/Reimbursement for Field-related Courses
  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays to Celebrate
  • Fresh Company Uniforms, Laundered Weekly
  • Company Events

Salary: $47,000-73,000/year.

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