Service Operations Director

5 days ago


Chelmsford, Massachusetts, United States Milltown Plumbing Full time

Milltown Plumbing, Heating, Cooling, and Electrical, Inc. is a dynamic family-owned business with over 45 years of expertise.

Job Summary:

We are seeking an experienced Service Manager to lead our residential service department. As a key member of our team, you will be responsible for delivering exceptional customer service, managing our top-notch service team, and ensuring peak performance in the field.

This is a full-time position offering a competitive salary of $65,000-$100,000 per year, depending on experience. Our comprehensive benefits package includes PTO time, flexible scheduling, weekly pay, 401(k) with a 4% match, paid training, educational allowances, and insurance coverage.

To succeed in this role, you will need at least 5 years of experience in customer-facing positions, strong communication skills, and a clean driving record. If you are a motivated leader who thrives in fast-paced environments, we encourage you to apply.

Responsibilities:
  • Lead the charge in customer service excellence, inspiring teams to achieve company goals.
  • Supervise and guide our top-notch service team, evaluating and improving their performance.
  • Conduct ride-alongs with electricians, providing valuable feedback to ensure quality workmanship.
  • Guarantee all repairs and installations meet the highest standards, obtaining necessary permits as required.
  • Collaborate with the dispatcher to manage schedules, maximizing efficiency and profits.

A successful candidate will have excellent organizational skills, strong presentation abilities, and a trust-building approach to foster empathy within the team. If you are ready to rock, let's roll



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