Telephony Solutions Architect

4 days ago


Atlanta, Georgia, United States Emory Healthcare Full time
Job Title: Telephony Solutions Architect

At Emory Healthcare, we are seeking a highly skilled Telephony Solutions Architect to join our team. As a Telephony Solutions Architect, you will be responsible for designing, implementing, and maintaining our Genesys Cloud platform.

Key Responsibilities:
  • Design and implement technical solutions to meet business needs.
  • Analyze functional and non-functional requirements of the application.
  • Investigate, troubleshoot, and resolve user issues with Genesys Cloud.
  • Collaborate with other admins, developers, and business analysts to assess and evaluate new project requests.
  • Plan and implement effective change and release management policies and practices.
Requirements:
  • 6+ years of experience in working with Genesys Cloud.
  • Experience in building, deploying, and troubleshooting voice call flows.
  • Experience in working with CRM tools, such as Salesforce.
  • Expertise in utilizing APIs.
  • Experience working within an agile/DevOps environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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