Healthcare Services Representative
1 day ago
At HMSA, we are seeking a highly skilled and customer-focused Health Plan Specialist to join our team. As a key member of our HMSA Center, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:- Customer Experience: Provide a warm and welcoming atmosphere for our customers, ensuring that their experience meets their needs and exceeds their expectations.
- Greeting and Communication: Create a friendly service experience for customers, answering their questions and providing guidance on HMSA resources and healthcare information.
- Training and Development: Meet ongoing training requirements and stay up-to-date on product and service knowledge to provide expert advice to customers.
- Standards and Compliance: Comply with operational standards, service standards, and all federal, state, and HMSA compliance requirements.
Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills, a strong understanding of healthcare and insurance products, and the ability to work in a fast-paced environment.
What We Offer: As a Health Plan Specialist at HMSA, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a real difference in the lives of our customers.
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Customer Service Representative
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