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Client Relations Associate

2 months ago


Fayetteville, Arkansas, United States Dahlauto Full time

Join Our Team as a Customer Service Specialist

At Dahlauto, we are seeking a dedicated individual to enhance our customer service experience. In this dynamic role, you will utilize your customer service expertise to assist our valued clients. Welcome guests with a friendly demeanor, ensure their vehicle service needs are met, and maintain clear communication throughout their visit.

Benefits

  • Comprehensive Medical Coverage
  • Dental Insurance
  • Vision Benefits
  • 401K Plan with a 3% Automatic Company Contribution
  • Life Insurance Options
  • Accident Coverage
  • Short and Long-Term Disability Insurance
  • Cancer Coverage
  • Critical Illness Insurance
  • Pet Insurance
  • Identity Theft Protection
  • Paid Training Programs
  • Paid Time Off
  • Team Lunch Events
  • Company Holidays
  • Discounts on Products and Services
  • Closed on Sundays

Key Responsibilities

  • Manage service orders and the flow of the drive lane, ensuring prompt and courteous service for all customers.
  • Take ownership of the customer experience by completing additional tasks that foster a positive impression of our dealership.
  • Provide concierge-level support for all customer inquiries, whether in person or via phone, ensuring seamless communication.
  • Collaborate with technicians to relay essential information back to customers.

Qualifications

  • Friendly and organized personality.
  • Exceptional communication skills with customers.
  • Proven track record of achieving high customer satisfaction.
  • Team-oriented and self-motivated.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

We are an equal opportunity employer, committed to creating a diverse environment. We prohibit discrimination and harassment of any kind.