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Client Relations Associate
2 months ago
Join Our Team as a Customer Service Specialist
At Dahlauto, we are seeking a dedicated individual to enhance our customer service experience. In this dynamic role, you will utilize your customer service expertise to assist our valued clients. Welcome guests with a friendly demeanor, ensure their vehicle service needs are met, and maintain clear communication throughout their visit.
Benefits
- Comprehensive Medical Coverage
- Dental Insurance
- Vision Benefits
- 401K Plan with a 3% Automatic Company Contribution
- Life Insurance Options
- Accident Coverage
- Short and Long-Term Disability Insurance
- Cancer Coverage
- Critical Illness Insurance
- Pet Insurance
- Identity Theft Protection
- Paid Training Programs
- Paid Time Off
- Team Lunch Events
- Company Holidays
- Discounts on Products and Services
- Closed on Sundays
Key Responsibilities
- Manage service orders and the flow of the drive lane, ensuring prompt and courteous service for all customers.
- Take ownership of the customer experience by completing additional tasks that foster a positive impression of our dealership.
- Provide concierge-level support for all customer inquiries, whether in person or via phone, ensuring seamless communication.
- Collaborate with technicians to relay essential information back to customers.
Qualifications
- Friendly and organized personality.
- Exceptional communication skills with customers.
- Proven track record of achieving high customer satisfaction.
- Team-oriented and self-motivated.
- Able to work independently with minimal supervision.
- Valid driver's license with a clean driving record.
We are an equal opportunity employer, committed to creating a diverse environment. We prohibit discrimination and harassment of any kind.