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Senior Service Desk Analyst
2 months ago
The Senior Service Desk Analyst is a critical role within Christus Health's Information Management Department, responsible for delivering high-quality technical support to end-users across the organization. This position requires a strong technical background, excellent communication skills, and a customer-centric approach to problem-solving.
Key Responsibilities- Provide advanced technical support to end-users, including troubleshooting and resolving complex technical issues.
- Mentor and train junior technical support staff to ensure consistent delivery of high-quality support.
- Participate in the development and implementation of technical support processes and procedures.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Document technical issues and resolutions in a clear and concise manner, ensuring accurate and up-to-date knowledge base.
- Stay up-to-date with the latest technical trends and advancements, applying this knowledge to improve support processes and procedures.
- Develop and maintain strong relationships with end-users, ensuring a high level of customer satisfaction and loyalty.
- High School Diploma or equivalent required.
Full Time
