Senior Tech Support Analyst

4 weeks ago


San Antonio, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time
IT Help Desk

At Futran Tech Solutions Pvt. Ltd., we are seeking a skilled Senior Tech Support Analyst to join our dynamic team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and external customers.

Key Responsibilities:

  • Deploy and recover hardware and software for new hires and acquisitions.
  • Use remote control tools to assist end-users and provide accurate records of each call in our incident management tracking tool.
  • Anticipate customer needs and proactively identify solutions to meet established objectives.
  • Plan, prioritize, organize, and complete work to meet established objectives.

Requirements:

  • Minimum 3 years of IT experience with 5+ years preferred.
  • Strong background in desktop support and troubleshooting skills.
  • Ability to work autonomously with little supervision and good documentation skills.


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