IT Service Desk Specialist

1 week ago

San Antonio, Texas, United States Sekon Full time
Job DescriptionAt Sekon, we are seeking a highly skilled IT Service Desk Specialist to join our team in San Antonio, TX. As an IT Service Desk Specialist, you will play a crucial role in maintaining the operational efficiency of IT systems by providing comprehensive support to users and ensuring their access to essential networks and applications.

Responsibilities:

  • Provide on-site equipment repair and deskside support services, including configuration, reconfiguration, or repair of workstations and peripherals.
  • Manage user security groups and accounts, create, disable, delete, and move user accounts, and provision user access to applications and networks.
  • Implement and manage effective communication methods between key staff, management personnel, and other DHA Enterprise IT support groups to ensure flexibility and mobility in meeting customer assistance needs.
  • Handle end-user service requests for software installation, user access management, and other IT needs.
  • Execute IT service management (ITSM) tasks, including user account management, Active Directory management, and system authorization access request (DD Form 2875) verification and review.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Active DoD Secret Clearance required.
  • Proven experience in deskside support, hardware repair, and IT service management.
  • Proficiency with Active Directory, Group Policy Objects (GPO), and ITSM tools (such as MHS ServiceNow).
  • Strong communication skills to effectively collaborate with IT teams and end-users.

We are looking for a highly motivated and detail-oriented individual who can work collaboratively across fast-paced and dynamic teams and at various levels of leadership. If you have a strong understanding of Joint Health Service Support or Defense Health Agency processes and superior verbal and written communication skills, we encourage you to apply.


REQUIREMENTS:

  • Strong consulting and communication skills with demonstrated ability to work collaboratively across fast-paced and dynamic teams and at various levels of leadership.
  • Strong understanding of Joint Health Service Support or Defense Health Agency processes.
  • Superior verbal and written communication skills.
  • Proven ability to present effectively to senior government officials.
  • Ability to work collaboratively and proactively with customers and program office members in a multi-vendor environment.
  • Willingness to serve in various ad hoc roles, including contributing to proposal efforts and participating in hiring processes.

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