Insurance Policy Support Specialist

7 days ago


Boynton Beach, Florida, United States State Farm Insurance Full time

**Job Overview:**

We are seeking a highly skilled Insurance Policy Support Specialist to join our team at State Farm Insurance. This role will involve providing top-notch customer service, ensuring policyholders have a seamless experience with our insurance products and services.

**Key Responsibilities:

• Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.
• Provide accurate information regarding insurance products and services, including coverage options and claims procedures.
• Process policy applications, renewals, and cancellations efficiently, minimizing any potential delays or issues.
• Handle billing and payment inquiries, addressing any concerns promptly and resolving them fairly.
• Collaborate with team members to ensure excellent customer satisfaction and resolve any escalated issues professionally.
• Maintain accurate customer records and update information as needed to ensure data integrity.

**Requirements and Qualifications:**

To be successful in this role, you should have excellent communication skills, be able to work effectively in a fast-paced environment, and possess strong problem-solving abilities. A solid understanding of insurance policies and regulations is also essential, along with the ability to maintain confidentiality and handle sensitive information discreetly.

**Benefits and Perks:**

We offer a competitive salary range: $45,000 - $65,000 per year, depending on location and experience. We also provide opportunities for training and development, allowing you to continuously improve your skills and advance in your career. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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