Technical Support Associate II

3 weeks ago


Louisville, Kentucky, United States Ademco Inc. Full time
Job Description

We are seeking a skilled Technical Support Associate II to provide reliable technical assistance to our internal and external customers. This role requires a strong understanding of customer needs and the ability to drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues.

Responsibilities:

  • Provide technical assistance to internal and external customers.
  • Investigate and resolve technical issues related to Resideo-branded products.
  • Develop and share knowledge within the team and with the customer base.
  • Build relationships with internal and external customers.
  • Test Resideo-branded products & software.

Requirements:

  • High School Diploma, or equivalent.
  • Customer facing and/or call center experience.
  • Good interpersonal and verbal & written communication skills.

What We Offer:

  • The opportunity to be trained on, and support both internal and external Resideo customers on their technical product needs.
  • Medical, Dental, Vision, and 401k participation from Day 1.
  • 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3.
  • 12 paid holidays each year.
  • Four weeks of parental leave without using vacation time.
  • Employee discounts on company products and other retail/service providers.


  • Louisville, Kentucky, United States National Lighting Maintenance Services (NLMS Inc) Full time

    About the RoleWe are seeking a dedicated Technical Lighting Support Associate to join our team at National Lighting Maintenance Services (NLMS Inc). As a Technical Lighting Support Associate, you will be responsible for providing technical support and maintenance for lighting systems installed by our team.This is a full-time position offering a salary of...


  • Louisville, Kentucky, United States Desktop & Depot Support Full time

    At Desktop & Depot Support, we are seeking a highly motivated Technical Support Specialist to join our team in Louisville, Kentucky. This is an exciting opportunity for individuals who enjoy working with PC hardware and software to provide top-notch support to our clients.The estimated salary for this position is $55,000 - $65,000 per year, depending on...


  • Louisville, Kentucky, United States PATTERSON TECHNOLOGY CENTER Full time

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Patterson Technology Center. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers via phone, email, and chat sessions.Your primary focus will be on troubleshooting and...


  • Louisville, Kentucky, United States Allen Spolden Full time

    Job OverviewWe are seeking a highly skilled Clinical Research Associate II to join our team at Allen Spolden. The ideal candidate will have a strong background in clinical research and be able to provide support for all clinical trials.


  • Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

    About the RoleThe estimated salary for this position is $60,000 - $80,000 per year.As a Technical Support Specialist at Churchill Downs Racetrack LLC, you will be responsible for providing top-notch technical support to our end-users. Your expertise in hardware and software troubleshooting will ensure that our team members can focus on their tasks without...


  • Louisville, Kentucky, United States Applied Technical Services, Inc. Full time

    Are you looking for a challenging and rewarding career in sales?We invite experienced sales professionals to apply for our Regional Sales Representative position at Applied Technical Services, Inc.This is an excellent opportunity to leverage your expertise in technical or industrial sales to drive business growth and success.Key responsibilities...

  • Support Specialist II

    4 weeks ago


    Louisville, Kentucky, United States Toshiba America Business Solutions Full time

    Job Description: As a Customer Care Support Specialist II at Toshiba America Business Solutions, you will act as the essential link between clients, sales, operations, and service teams. Your core focus will be to support customers and operations teams in delivering impeccable customer service.Key Responsibilities:Partner with cross-functional teams to...


  • Louisville, Kentucky, United States Brooksource Full time

    Position OverviewBrooksource is seeking a skilled Network Engineer to join our Technology Operations Center (TOC) team, responsible for monitoring network performance and infrastructure operations.ResponsibilitiesMonitor network performance and infrastructure operations through continuous eyes-on-glass monitoring.Provide Level 1 to Level 1.5 technical...


  • Louisville, Kentucky, United States Abbott Full time

    Opportunity OverviewAbbott is seeking a skilled Field Service Automation Engineer to join our team in Louisville, KY.This role offers a unique opportunity to work with cutting-edge technology and make a meaningful impact on our customers' lives.The ideal candidate will have a passion for delivering exceptional customer experiences and a strong desire to grow...


  • Louisville, Kentucky, United States FARO Technologies Full time

    About the JobWe are seeking an experienced Technical Training and Support Professional to join our team in Chicago, Nashville, or Louisville. As a key member of our technical support team, you will be responsible for providing expert training and assistance to customers on the use of our coordinate measurement machines and software.Your Key...


  • Louisville, Kentucky, United States Allen Spolden Full time

    Job Summary: We are seeking a skilled Clinical Research Associate II to join our team at Allen Spolden. The successful candidate will have a strong background in clinical research, excellent communication skills, and the ability to work independently. As a Clinical Research Associate II, you will be responsible for providing support for all clinical trials,...


  • Louisville, Kentucky, United States Applied Technical Services (Georgia) Full time

    Overview of the Company:Applied Technical Services (ATS) is a leading provider of critical testing, inspection, certification, and compliance services.We serve clients across various industries, including manufacturing, power generation, aerospace, medical, and defense.Our purpose is to create a safe and reliable world, and our mission is to deliver...


  • Louisville, Kentucky, United States Mirazon Full time

    Job OverviewMirazon is a leading provider of technical services, and we are seeking a highly organized individual to join our Service Delivery team as a Technical Support Operations Manager.


  • Louisville, Kentucky, United States Kable Staffing Full time

    Service Technician ResponsibilitiesThis role involves performing tasks necessary to ensure proper equipment operation, working with Operations Manager to maximize labor revenue and efficiency, and maintaining a clean driving record. Additionally, the Service Technician will communicate effectively with parts and sales departments to ensure timely customer...


  • Louisville, Kentucky, United States Central Business Systems Inc Full time

    Job Title: Technical Support Coordination SpecialistAbout Us:CBS Inc. is a trusted provider of technology services, dedicated to delivering innovative solutions and exceptional support to our clients.Salary:$70,000 - $100,000 per year, depending on experienceJob Description:We are seeking an experienced Technical Support Coordination Specialist to coordinate...


  • Louisville, Kentucky, United States Heaven Hill Brands Full time

    Job OverviewWe are seeking a talented IT Support Center Intern to join our Information Technology team at Heaven Hill Brands. As an intern, you will have the opportunity to work on exciting projects, gain hands-on experience, and develop valuable skills in IT support and management.In this role, you will assist with the IT ticketing system, support...


  • Louisville, Kentucky, United States Desktop & Depot Support Full time

    About the RoleThe successful candidate will be responsible for delivering exceptional technical service and support to clients, troubleshooting and resolving hardware and software issues, and working collaboratively with the team to achieve shared goals.A strong understanding of PC Imaging, experience with change management and incident management, and...


  • Louisville, Kentucky, United States Applied Technical Services (Georgia) Full time

    Job Summary:We are looking for experienced NDT Level II Techs and Assistants/Trainees to join our team at Applied Technical Services in Louisville, KY.The ideal candidate will have a strong background in non-destructive testing and be able to perform examinations of materials in accordance with procedures, codes, standards, and...


  • Louisville, Kentucky, United States Sutherland Full time

    Sutherland, a global leader in digital transformation, is seeking a skilled Customer Support Associate to join its dynamic team. As a representative of our client, a renowned streaming media giant, you will be the face of our customer support services.About the RoleThis exciting opportunity allows you to leverage your passion for technology and entertainment...


  • Louisville, Kentucky, United States Inova Health System Full time

    We're looking for a skilled Food Scientist II to lead our innovation efforts. As a key member of our team, you'll be responsible for developing and implementing innovative product solutions that meet consumer needs.About the Role:This role involves working closely with various teams to develop and launch new products, ensuring compliance with local...