Technical Support Specialist Internship

3 weeks ago


Louisville, Kentucky, United States Heaven Hill Brands Full time
Job Overview

We are seeking a talented IT Support Center Intern to join our Information Technology team at Heaven Hill Brands. As an intern, you will have the opportunity to work on exciting projects, gain hands-on experience, and develop valuable skills in IT support and management.

In this role, you will assist with the IT ticketing system, support first-level user/equipment, assist with inventory management, and support various IT projects. You will also have the chance to work on specific projects such as Azure Inventory and Ticketing System Refresh.

Key Responsibilities:
  • Work closely with the IT team to resolve technical issues and improve processes.
  • Assist in the installation, testing, and configuration of new hardware and software.
  • Maintain accurate records of IT inventory and compare them to Intune assets.
  • Collaborate with the team to identify areas for improvement and implement changes.
  • Develop and deliver a presentation to Executive Leadership Team at the end of your internship experience.

Requirements:
  • Current enrollment in an Information Technology Management, Information Systems, Computer Science, MIS, or related degree program.
  • Strong technical skills in ticketing systems, Microsoft Office, Intune, Azure, and Active Directory.
  • Excellent communication and problem-solving skills.

Benefits:
  • Paid internship with opportunities for growth and development.
  • Collaborative and dynamic work environment.
  • Chance to work on real-world projects and make a meaningful contribution.


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