Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Specialist to join our team at Bioventus. As a key member of our customer-facing team, you will be responsible for providing exceptional service to patients, physicians, and their office/clinical staff, wholesalers, specialty pharmacies, and our sales force.
Key Responsibilities- Enter orders for customers and sales force using an online order entry system, ensuring accuracy and maintaining records of all patient and customer interactions.
- Communicate regularly with patients to troubleshoot issues, provide resolution, and restore confidence in our products and services.
- Coordinate and initiate product complaints, collecting and documenting data to determine if the issue is compliant or a service request, and escalate to proper personnel for resolution.
- Perform necessary inventory computer transactions to move, issue, and transfer inventory for shipment, billing, and internal charges.
- Process product sample requests per established sample program procedures.
- Follow departmental procedures for ACD system availability.
- Perform other duties as assigned, such as handling FedEx non-deliverables, Exogen unknown returns, serial number swaps, call statistics, servicing issues, various reporting, and daily responsibilities.
- High school education.
- Minimum 3 years of successful customer service/customer contact experience involving problem resolution and order entry using an online computer terminal.
- SAP experience is preferred.
- Call center experience is a plus.
- Experience with MS Office software, such as Word, Excel, and Outlook.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. We are an equal opportunities employer and welcome applications from all qualified candidates.
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