Financial Services Representative

2 weeks ago

Oak Creek, Wisconsin, United States Tri City National Bank Full time

Empowering careers at Tri City National Bank

Overview:

Our community banking partner prioritizes customers and fosters a sense of belonging, offering a team-oriented environment for personal and professional growth. We celebrate success, provide excellent benefits, and prioritize unparalleled customer service. Our mission is to help fulfill financial dreams and contribute to community growth through unparalleled banking solutions.

We're passionate about making a meaningful impact and align with our mission of prioritizing customers and fostering a sense of belonging. If you value continuous learning, adaptability, and exceptional customer service, we encourage you to join our community-focused team.

Compensation: $20.00 per hour depending on experience.

The hours of operation for the bank are Monday through Friday, 8:00/8:30am-5:00/5:30pm, and Saturdays, 8:00/8:30am-12pm.

Key Responsibilities:

  • Process customer transactions in accordance with Bank policy, including deposits, withdrawals, payments, and cashing checks.
  • Perform a variety of transactions, refer bank products and services to new and existing customers, and embody the Tri City brand to create an unparalleled customer experience.
  • Acquire working knowledge of Bank's products, services, regulations, and procedures.
  • Maintain control of cash drawer, balance, and process all supporting documentation.
  • Effectively and efficiently respond to customer inquiries regarding account product, services, and general information while adhering to Banks policies.
  • Project a professional image, including attitude, dress, and communication with customers and team members.
  • Contribute to a cohesive team environment by demonstrating superior interpersonal skills, such as empathy, respect, and humility, while interacting positively with customers and team members.
  • Perform all other duties as assigned.

Requirements:

  • High school education or equivalent knowledge of several subjects to express complex thoughts clearly in writing, perform mathematical calculations, and deal effectively with professionals and managers within and outside the Bank.
  • Demonstrate a high degree of customer service, including effective communication skills, sensitivity, judgement, and initiative.
  • Ability to handle high stress situations and maintain a high level of energy is essential.
  • Previous cash handling experience preferred.
  • Knowledge of departmental policies and procedures.
  • Ability to maintain the confidentiality of customer knowledge and data.
  • Ability to apply what is learned in training and on-the-job to execute daily work functions.
  • Ability and willingness to travel to other locations and work weekends as needed.

Equipment Used: Must be able to operate a computer and other basic office equipment.

Typical Physical Demands: Requires sitting, standing, bending, and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.

Typical Mental Demands: Must be able to work independently and resolve problems. Must relate and interact with people at all levels in the Bank.

Working Conditions: Called upon to work flexible days, hours, and locations. Works in a typical bank setting.

Competencies: Cost of Entry (Customer Focused, Action-oriented, Ethics and Values) plus: Listening, Problem Solving, Technical Learning, Technical Proficiency, Adapts to Change

Tri City National Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at or

Benefits: Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.

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