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Customer Service Representative

2 months ago

Arlington, Virginia, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to providing a welcoming and supportive environment for our members to achieve their fitness goals. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service and creating a positive experience for our members.

Key Responsibilities
  • Member Check-In and Support: Ensure seamless check-in and check-out processes for members, providing assistance and resolving any issues that may arise.
  • Tour and Onboarding: Conduct tours of our facilities and assist new members with the sign-up process, ensuring they feel comfortable and confident in their decision to join our community.
  • Account Management: Facilitate updates to member accounts, respond to inquiries, and escalate concerns to management as needed.
  • Cleaning and Maintenance: Maintain a clean and safe environment for our members, adhering to our high standards of cleanliness and sanitation.
Requirements
  • Customer Service Skills: Provide exceptional customer service, interacting with members and colleagues in a positive and professional manner.
  • Positive Attitude: Demonstrate a positive mental attitude, enthusiasm, and energy in all interactions.
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Punctuality and Reliability: Ensure timely attendance and maintain a high level of reliability in meeting commitments.
  • Diplomacy and Communication: Demonstrate diplomacy and effective communication skills in all interactions, using appropriate behavior and language.
  • Education and Age: High school diploma or equivalent required; must be at least 18 years old.
Benefits and Perks
  • Competitive Pay: Earn a competitive hourly rate of $11.00.
  • Free Membership: Enjoy a complimentary Planet Fitness Black Card Membership.
  • Employee Assistance Program: Access free and confidential counseling resources through our Employee Assistance Program.
  • PTO and Paid Leave: Take advantage of paid time off and paid parental leave benefits.