Customer Service Representative

4 weeks ago


Marco Island, Florida, United States FedEx Full time

Key Responsibilities:

As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's individualized needs. Additionally, you will be expected to follow company policies and procedures to ensure a positive customer experience.

What You Will Do:

• Assist customers with their inquiries and resolve any issues in a timely and professional manner
• Provide excellent customer service and respond to customer complaints in a courteous and respectful manner
• Collaborate with other team members to achieve sales and customer service goals
• Participate in training and development programs to improve skills and knowledge



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