Wellness Concierge
2 weeks ago
POSITION SUMMARY
The Spa Concierge plays a crucial role in delivering outstanding service at Rancho Valencia Resort and Spa. Key responsibilities include managing appointments for spa treatments, showcasing spa services, overseeing retail transactions, and ensuring an unforgettable experience for guests.
KEY RESPONSIBILITIES
- Utilize Spa Soft booking software to arrange spa appointments.
- Advocate for spa amenities and services in a professional manner.
- Oversee scheduling to avoid conflicts and ensure smooth operations.
- Verify and confirm spa bookings for the following day.
- Assist customers with retail purchases and manage inventory.
- Ensure the spa environment is clean, organized, and welcoming.
- Effectively address and resolve guest concerns and feedback.
- Engage in safety initiatives and community outreach programs.
REQUIREMENTS
- 1-2 years of experience in customer service roles.
- High School Diploma or equivalent educational background.
- Familiarity with Microsoft Office applications.
- Experience in retail settings is advantageous.
- Strong communication and organizational abilities.
PHYSICAL REQUIREMENTS
- Regular physical activities including bending, lifting, and walking.
- Ability to remain standing for extended periods.
- Occasional lifting or carrying of items up to 25 lbs.
- Clear vision and hearing capabilities are essential.
Compensation: $22.00 per hour
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