Senior IT Support Team Lead
1 day ago
Overview:
The Defense Information Systems Agency is seeking a highly skilled and experienced Technical Service Desk Supervisor to join our team. As a key member of our IT support team, you will be responsible for providing technical guidance and support to our customers, managing customer performance requirements and policies, and resolving complex IT-related issues. This is an exciting opportunity to work in a dynamic and fast-paced environment, with a competitive salary and comprehensive benefits package.
About the Role:
This is a supervisory position that requires leadership skills and experience in technical support. You will be responsible for directing and supervising service desk end user device technicians, managing customer performance requirements and policies, and resolving complex IT-related issues. The ideal candidate will have at least one year of experience in leading IT desktop support personnel, with a strong background in customer service, technical support, and problem-solving.
What We Offer:
* Competitive salary: $83,000 - $118,000 per year
* Comprehensive health insurance
* Retirement plan
* Paid time off
About Us:
The Defense Information Systems Agency is a leading provider of information technology services to the US military and government agencies. We are committed to delivering high-quality services and supporting our customers' mission-critical needs. Our team is made up of experienced professionals who are passionate about making a difference in the world. If you share our values and are looking for a rewarding career, we encourage you to apply.
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