Operations Coordinator
2 weeks ago
Motion Industries is seeking a highly organized and trustworthy Customer Service Representative to join our team. As the face of our company, you will work directly with our clients at their site, managing the storeroom, handling product inquiries, processing orders, and maintaining communication between our branch and the client.
Key Responsibilities- Customer Interaction: Provide face-to-face customer service, addressing inquiries such as part number differences, product counts, and delivery ETAs.
- Storeroom Management: Oversee and maintain the storeroom, ensuring products are correctly stored, tracked, and delivered.
- Order Management: Review, correct, and process incoming purchase orders (POs) and generate quotes (average of 5-20 quotes/day).
- Communication: Handle 10-20 calls per day, check and respond to emails, and update the customer's system with order and delivery statuses.
- Reporting: Run open order reports and follow up on any outstanding orders.
- Initial training will take place in the office for about a month to familiarize you with the system and processes.
- Ongoing mentorship and support are available, ensuring you grow and succeed in the role.
- There are numerous opportunities for career advancement in customer service, sales, and operations.
- Experience in a similar field or relevant industry is preferred.
- Strong computer skills and the ability to learn new systems quickly.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Previous experience in trucking or related industries is a plus.
- Health insurance (Blue Cross/Blue Shield), Dental, Vision.
- 401k w/ employer match.
- 3% annual salary increase.
- Tuition Assistance Program.
- Access to a mentorship program.
- Professional growth opportunities across various departments (sales, operations, HR, IT, marketing, etc.).
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