Student Services Coordinator

2 weeks ago


West Chester, Pennsylvania, United States West Chester University of Pennysylvania Full time
Position Overview:
The Student Services Coordinator plays a vital role in fostering a supportive campus environment by assisting with various inquiries and engaging with students, faculty, and staff.

About the Institution:
West Chester University of Pennsylvania is a distinguished public institution dedicated to providing high-quality education and a wealth of resources for its diverse community. We are committed to nurturing graduates who excel both personally and professionally, contributing positively to society.

Key Responsibilities:
- Provide comprehensive support to students, faculty, and staff regarding Registrar functions in alignment with university policies.
- Manage front desk reception, phone inquiries, email correspondence, and support for commencement activities.
- Assist with non-degree application processes, residency evaluations, transfer credit assessments, graduation requirements, and updates to student records.
- Uphold university policies and procedures while serving as a resource for the campus community.

Qualifications:
- A minimum of three years of advanced clerical or para-professional experience, or an Associate's degree may substitute for two years of required experience.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
- Familiarity with modern office practices and equipment, as well as basic PC hardware and software.
- Strong analytical skills to interpret data and formulate recommendations.
- Excellent communication abilities to effectively interact with diverse individuals and groups.

Preferred Experience:
- Background in customer service within a fast-paced office environment.
- Experience in higher education settings and familiarity with student information systems such as Ellucian Banner and other relevant applications.

Work Environment:
This position offers a hybrid work model, combining both in-office and remote responsibilities, allowing for flexibility while maintaining essential support functions.

Commitment to Diversity:
West Chester University is dedicated to fostering a diverse workforce and encourages applications from individuals of all backgrounds.

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