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Customer Experience Specialist

2 months ago

Springfield, United States Best Buy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through personalized product recommendations.

Key Responsibilities

  • Provide warm and friendly greetings to customers, engaging them in a personalized and consultative manner.
  • Utilize acquired skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Serve as a brand ambassador, embodying the Best Buy values of customer obsession and passion for technology.
  • Assist customers with sales orders, returns, and exchanges, ensuring a seamless and satisfying experience.
  • Stay up-to-date on skills and promotional initiatives, applying knowledge and expertise to drive sales growth and customer satisfaction.
  • Maintain a clean and well-stocked department, ensuring a positive and inviting shopping environment.

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and paid time off.
  • Generous employee discounts and rewards for learning about new products.
  • Tuition assistance for yourself and dependents.
  • Backup childcare and a range of other perks and benefits.

Requirements

  • Working and thriving in a fast-paced, team-oriented environment.
  • Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.).