Customer Experience Representative

5 days ago


Springfield, Illinois, United States O'Reilly Auto Parts Full time

Customer Experience Specialist I Job Summary

O'Reilly Auto Parts is seeking a highly skilled Customer Experience Specialist I to deliver exceptional customer service to our internal and external customers. As a key member of our team, you will assist customers and stores with basic O'Rewards and retail sale conversations via phone and messaging platform.

Essential Job Functions:

  • Provide support to customers and stores for the O'Rewards program.
  • Assist with customer internet account issues.
  • Resolve billing or shipping questions for online customers.
  • Assist customers with gift card calls and questions.
  • Assist customers with fulfilling their online orders.
  • Perform all other duties as assigned.

Requirements:

  • High School Diploma or equivalent (GED)
  • Strong written and verbal communication skills
  • Ability to multitask
  • Strong keyboarding, email, spreadsheet, word processing skills
  • Ability to meet deadlines

Preferred Qualifications:

  • 1 year of O'Reilly store or similar retail experience
  • Experience in the automotive aftermarket involving customer service, product liability, and quality control
  • Basic knowledge of automotive systems
  • Bilingual

Total Compensation Package:

  • Competitive wages and paid time off
  • Stock purchase plan and 401(k) with employer contributions starting day one
  • Medical, dental, and vision insurance with optional flexible spending account (FSA)
  • Team member health and wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth

O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable accommodations: qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.



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