Branch Member Service Specialist

5 days ago


San Antonio, Texas, United States Randolph-Brooks Federal Credit Union (RBFCU) Full time
You are an integral part of our team as a Branch Member Service Specialist at Randolph-Brooks Federal Credit Union (RBFCU). Your primary responsibility is to deliver exceptional member service, ensuring every interaction is professional, efficient, and exceeds expectations. This role combines the best aspects of a Teller and Personal Banker, allowing you to build strong relationships with our members and help them achieve their financial goals. We offer a competitive starting salary of $20.00/hour, with opportunities for growth and advancement based on performance and dedication. If you possess excellent communication skills, a passion for helping others, and a commitment to teamwork, we encourage you to apply. In this role, you will:

  • Provide top-notch customer service to members, addressing their queries, and resolving issues promptly.
  • Process various transactions, maintaining accurate records and adhering to regulatory requirements.
  • Qualify new members, assisting with account openings, updates, and closures while staying up-to-date on RBFCU's Membership and Account Agreement.
  • Collaborate with internal teams to address member needs, ensuring seamless experiences and compliance with policies and regulations.
  • Prepare reports, perform duties as assigned, and contribute to a positive work environment by demonstrating a proactive, solutions-focused attitude.


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