Member Experience Specialist

3 days ago


San Antonio, Texas, United States Taymax Group Full time
Job Overview
Taymax Group is seeking a skilled and customer-focused Member Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional member experiences by providing outstanding customer service, handling front desk activities, and maintaining the cleanliness of our facility. This is an excellent opportunity for someone who is passionate about fitness and health, and who is committed to creating a positive and empowering experience for our members.

About the Role
The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and the ability to work independently as part of a team. As a Member Experience Specialist, you will be the face of Taymax Group, interacting with members, prospective members, and guests on a daily basis. Your primary responsibility will be to create a positive experience for our members, ensuring they feel valued, respected, and empowered to achieve their fitness goals.

Key Responsibilities
* Greet members, prospective members, and guests in a friendly and professional manner
* Handle all front desk activities, including answering phones, checking members into the system, and signing up new members
* Maintain the cleanliness and organization of the facility, ensuring a safe and welcoming environment for members
* Respond to member questions and concerns in a timely and professional manner
* Collaborate with the Club Manager to ensure seamless operations and exceptional member experiences

Requirements
* High School diploma or equivalent required
* Customer service background preferred
* Basic computer proficiency
* Punctuality and reliability are a must
* Ability to work independently as well as part of a team
* A positive, upbeat attitude and a passion for fitness and health

Compensation
* Competitive salary: $10.50 - $11.00 per hour
* Opportunities for growth and development within the company
* A dynamic and supportive work environment

Working Conditions
* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs

Contact Us
Taymax Group is an equal opportunity employer committed to creating a diverse and inclusive workplace environment. We welcome applications from people with disabilities and encourage applicants to request accommodations if needed.

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