Diesel Shop Supervisor

4 weeks ago

MagstattleBas, Grand Est, United States gpac Full time
Job Summary

We are seeking a seasoned Shop Foreman to lead and manage our team of mechanics in the service and repair of medium and heavy-duty trucks.

Key Responsibilities
  • Supervisory Duties:
    • Lead and manage a team of mechanics, ensuring proper diagnosis and repair of medium and heavy-duty trucks.
    • Provide hands-on training to mechanics, enhancing their skills and ensuring they meet industry standards.
    • Recommend and manage the inventory of tools, parts, and supplies necessary for truck maintenance and repair.
    • Oversee warranty processes, ensuring compliance with all guidelines and procedures.
    • Ensure all service equipment is maintained and repaired as needed.
    • Conduct regular performance evaluations of mechanics, reporting findings to the Service Manager.
    • Assist in the recruitment, hiring, and termination of shop personnel.
    • Collaborate with the Service Manager and Service Advisor in handling incoming customer calls and inquiries.
  • Operational Duties:
    • Accurately document customer service requests and ensure all necessary information is captured.
    • Advise customers on essential maintenance services, ensuring their vehicles remain in optimal condition.
    • Diagnose mechanical issues by engaging with customers, conducting visual inspections, and performing road tests.
    • Identify and manage warrantable repairs, saving parts for potential warranty claims.
    • Conduct federal recalls and safety checks as required by regulations.
    • Prepare detailed repair orders, including time, cost, and labor estimates, and secure customer approval before commencing work.
    • Communicate with customers about any additional repairs needed, providing professional recommendations.
    • Obtain formal authorization from customers for all repairs to ensure transparency and trust.
    • Draft clear and concise problem descriptions on repair orders to guide mechanics in their work.
    • Schedule and assign service tasks to mechanics, optimizing workflow and efficiency.
    • Monitor repair progress, ensuring all work is completed on time and to the highest standards.
    • Review, finalize, and close repair orders, ensuring accuracy in all documentation.
    • Clearly explain completed work and associated costs to customers, addressing any concerns they may have.
    • Resolve customer complaints with professionalism and a focus on customer satisfaction.
    Requirements
    • 5 years of experience as a Lead Technician or Shop Foreman.
    • High School diploma or GED is required.
    • Diploma from a Technical College or equivalent experience is preferred.
    • Strong computer skills, with proficiency in industry-related software.
    • At least 5 years of hands-on experience in heavy-duty truck repair.
    • A Commercial Driver's License (CDL) is preferred but not mandatory.

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