Part Time Sales Associate

5 days ago

Kansas City, Missouri, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of its customers.

Job Summary

The Sales Associate is responsible for providing an exceptional customer experience by assisting customers with their purchases, operating the cash register, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Customer Service:
    • Project a positive and friendly demeanor to provide excellent customer service.
    • Greet customers entering and throughout the store, thanking them by name when possible.
    • Clear customer checkout lines quickly and efficiently.
    • Answer and monitor all calls and pages promptly and effectively.
    • Communicate any problems or issues that require management assistance.
    • Build product knowledge and assist customers with store layout and product location.
  • Register Operations:
    • Follow all cash register transaction procedures.
    • Responsible for balancing the register drawer.
    • Adhere to any store programs or promotions that require implementation at the cash registers.
    • Participate in store and sales associate meetings.
  • Front End Appearance and Upkeep:
    • Keep the front end, including checkout areas and entrance doors, neat and clean at all times.
    • Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
    • Ensure fresh ads are stocked in shopping carts at all times.
    • Ensure forms and supplies are stocked at all times.
    • Assist with decorating the front end according to the store program.
    • Call for cart pickups when necessary.
    • Inform management when merchandise returns need to be put away.
  • Core Values:
    • Exhibit and incorporate the company's Core Values into daily decisions and interactions with others:
      • Service: Amaze customers, associates, and communities by delivering on the company's helpful promise.
      • Passion: Show love for the work, customers, and associates.
      • Respect: Appreciate the diversity and inclusivity of the workplace, valuing every person as unique and valued.
      • Integrity: Commit to moral and ethical behavior.
      • Teamwork: Achieve extraordinary things together.
      • Excellence: Approach work with a disciplined mindset to achieve outstanding results through continuous improvement.
  • Requirements:
    • High school diploma or equivalent.
    • Cashier experience preferred.
    • Customer service experience preferred.
    • Ability to stand, walk, lift up to 25 pounds, and climb.

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