Customer Service Representative

5 days ago


Muskego, Wisconsin, United States Uline Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Uline. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through order processing, product support, and issue resolution.

Key Responsibilities

  • Process customer orders and inquiries in a collaborative call center environment.
  • Communicate with customers via phone, email, and chat to resolve issues and provide product information.
  • Help customers navigate our website and online ordering system.
  • Become a product expert and provide accurate information on product features, pricing, and shipping.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred.
  • Prior customer service experience is a plus, but we will provide training to ensure your success.

What We Offer

  • Competitive hourly rate with opportunities for bonuses.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) with 6% employer match and tuition assistance program.
  • Generous paid time off and holidays.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. We are committed to providing exceptional customer service and creating a positive work environment for our employees.



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