Customer Service Representative

2 days ago

Muskego, Wisconsin, United States GFL USA Full time
Job Title: Customer Service Representative

GFL USA is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will play a critical role in promoting our solid waste services to businesses and industrial establishments.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients via phone, email, and in-person interactions.
  • Assist outside sales representatives with appointment setting, customer tracking, and quotations.
  • Communicate effectively with on-the-road employees to provide instructions and assistance.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Monitor and document customer feedback and concerns.
  • Enter customer information and data into our database.
  • Process customer refunds and submit for approval.
  • Generate call-in work orders for drivers.
  • Download, distribute, and respond to customer inquiries via email.
  • Process customer payments via internet and take cash payments as needed.
  • Enter new subscription residential accounts into our system.
  • Run credit checks on new customers.
  • Complete verification forms, service agreements, and pricing matrices for commercial accounts.
  • Key new and cancelled accounts into our Tower system and verify in the system.
  • Scan contracts into our system and maintain records.
  • Assist in completing the Affirmative Action log for all applicants.
  • Maintain a positive attitude and promote the GFL USA image by focusing on cooperation, employee partnership, and positive telephone and email manners.
  • Ensure the customer service area is neat and orderly and provide a proper greeting to all visitors.
Requirements:
  • High School Diploma or GED.
  • One to two years of customer service call center experience.
Knowledge, Skills, and Abilities:
  • Ability to implement solutions to general and specific customer concerns.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Good organizational skills and record-keeping skills.
  • Ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.
  • Good problem-solving ability.
  • Excellent data entry skills.
Physical and Mental Demands:
  • Ability to stand, sit, walk, use hands and fingers, talk, and hear.
  • Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
  • Work in an indoor office environment 95% of the time.
  • Noise level is usually moderate.

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