Academic Advisor

2 days ago


Springfield, Illinois, United States George Mason University Full time
About the Position

The Academic Advisor will play a crucial role in supporting the academic success of undergraduate students in the College of Engineering and Computing at George Mason University. This position will be responsible for providing guidance and advice to students on their academic plans, career goals, and personal development.

Key Responsibilities
  • Advise students on course selection, prerequisites, transfer courses, and registration
  • Assist students with academic requests, forms, and appeals
  • Communicate essential academic registration information
  • Provide information on academic policies, procedures, and practices
  • Organize and retain student records, including advising notes and email exchanges
  • Escalate complex issues or situations with students to Supervisor for guidance
  • Participate in outreach initiatives organized by the college/university
  • Organize regular outreach campaigns to reach out to students proactively
  • Perform prerequisite checks for all ME undergraduate courses at the beginning of each semester and verify student eligibility for each class
Requirements
  • High school diploma or equivalent
  • Experience with or demonstrated knowledge in one or more of the following areas: academic advising, success coaching, orientation, learning services, disability services, veteran's services, career services, student involvement, and student rights and responsibilities
  • Experience managing multiple complex programs and projects simultaneously
  • Experience delivering exceptional customer service
  • Experience assisting and supporting diverse populations
  • Experience with Microsoft Office suite including Outlook, Word, PowerPoint, and Excel
  • Ability to assist or support students in a college setting
  • Outstanding verbal and written communication skills
  • Demonstrated interpersonal skills
  • Conflict resolution skills
  • Ability to learn new technology
  • Ability to work Orientation and Admissions events
Preferred Qualifications
  • Bachelor's degree in related field
  • Experience working in a higher education setting
  • Experience in working with science/engineering students
  • Experience with leadership, communication, program development, and administrative activities
  • Experience with educational database management systems, customer relationship management systems (CRM)

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