Customer Experience Specialist

2 weeks ago


Corpus Christi, Texas, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about customers' project needs.
  • Sales and Service: Process customer transactions efficiently and professionally, while maintaining a high level of productivity and attention to detail. Assist customers with finding products and provide expert advice on our merchandise.
  • Store Operations: Assist with opening and closing the store, including tasks such as unloading freight, stocking shelves, and maintaining a clean and organized store environment.
  • Team Collaboration: Work closely with store management and team members to achieve sales goals, minimize shrink, and drive business results.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ year of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Competitive Pay: Earn a competitive hourly wage and opportunities for advancement
  • Benefits: Eligible for benefits, including medical, dental, and vision plans, as well as paid time off and sick time
  • Professional Development: Opportunities for training and development to enhance your skills and career growth

JOANN Stores is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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