Medical Office Coordinator
4 weeks ago
Rendr is a leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City.
We strive to provide world-class, value-based health care with kindness at over 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.
Why Choose Rendr?- Opportunities for professional growth and development
- Competitive salary and benefits package
- A team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities
- Medical, Dental, and Vision Insurance
- 401k with Company Match
- Paid Time Off
- Paid Holidays/ Floating Holiday(s)
- Commuter Benefits
- Health Savings Account/ Flexible Spending Account/ Dependent Care Account
- Annual Performance Bonus
Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.
Essential Functions:- Warmly greet and direct patients, vendors, and visitors as they enter the practice
- Schedule new appointments and coordinate follow up appointments
- Process insurance information to determine patient eligibility and collect copays accurately
- Check-in patients upon arrival and assist with completion of paperwork when needed
- Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
- Check/prepare lab or imaging reports
- Verify accuracy of patient information and make appropriate changes or updates in records
- Conduct follow-up reminder calls to patients when needed
- Answer phone calls and handle all inquiries in a prompt and professional manner
- Help patients in distress by responding to emergencies
- Handle sensitive and confidential patient data appropriately
- High school diploma or equivalent preferred
- Bilingual in English and Chinese required
- Excellent verbal, written, and interpersonal communication skills
- Strong sense of accountability
- Dedication to patient satisfaction and safety
- Adaptability and flexibility able to work in different offices
- Ability to work independently and in a team environment
- Strong organizational skills with ability to manage competing priorities
- EMR system familiarity preferred
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