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Customer Service Representative

2 months ago

Alpharetta, United States CarMax Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for resolving customer issues and providing exceptional service to our clients.

Key Responsibilities

  • Make outbound calls to customers to resolve account issues and influence customers to make payments.
  • Educate customers on their account information, finance charges, and payment options.
  • Work with other departments to resolve customer concerns and provide a seamless experience.
  • Meet department expectations and metrics while maintaining a high level of customer satisfaction.

Requirements

  • High school diploma or equivalent.
  • Basic to moderate computer knowledge and keyboard skills.
  • Ability to multitask in a fast-paced environment and handle stressful interactions with customers.
  • Excellent communication and problem-solving skills.

About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering exceptional customer experiences. Our team of over 25,000 associates work together to provide a seamless and transparent car-buying experience. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.