Service Quality Specialist

5 days ago


Laurel, Montana, United States PSG Global Solutions Careers Full time
Job Details:
We are looking for a highly motivated Service Quality Specialist to join our team at PSG Global Solutions Careers. In this role, you will be responsible for ensuring timely completion and documentation of day-to-day work activities, accurately entering facility enrollments for approval, denial or rejection, and verifying and processing electronic or manual replenishment requests.

Key Responsibilities:
- Ensure timely completion and documentation of day-to-day work activities
- Accurately enter facility enrollments for approval, denial or rejection
- Verify and process electronic or manual replenishment requests
- Troubleshoot internal processes, caller and customer issues
- Communicate with facilities to review exception reports and resolve program issues

Requirements:
- Minimum of 1 year call center experience
- Medicare knowledge is a plus
- Customer focused
- Fast and accurate data entry
- Clear, pleasant speaking voice
- Excellent communication skills (oral and written)
- Excellent organizational and time management skills
- Ability to handle multiple tasks and troubleshoot issues
- Ability to work with little or no supervision
- Ability to adapt quickly to changing environment
- Ability to interact with a diverse group

Compensation:
The estimated salary for this position is between $50,000 and $70,000 per year, depending on location and experience.

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