Healthcare Customer Service Representative
3 days ago
We are seeking a highly skilled and bilingual Healthcare Customer Service Representative to join our team at Gainwell Technologies LLC. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and their members.
Key Responsibilities- Provide knowledgeable responses to client inquiries, escalating complex cases to the appropriate staff as needed
- Solve client problems by updating account history and following up to confirm resolution
- Meet production targets and adhere to client SLAs
- Collaborate with team members, management, and clients to resolve inquiries and cross-train new resources in customer service processes
- Process client inquiries efficiently and effectively by reviewing and recommending changes to procedures and workflow
- Bilingual proficiency in English and Spanish is required
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Gainwell Technologies LLC offers a competitive salary range of $27,200 - $50,500 per year, as well as a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe in creating an inclusive environment for all employees and are committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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Healthcare Customer Service Representative
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Tallahassee, Florida, United States Gainwell Technologies LLC Full timeHealthcare Customer Service RepresentativeGainwell Technologies LLC is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring that our clients receive the best possible...
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Healthcare Customer Service Representative
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Tallahassee, Florida, United States Gainwell Technologies LLC Full timeAbout the RoleWe are seeking a skilled Healthcare Customer Service Representative to join our team at Gainwell Technologies LLC. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
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