Healthcare Customer Service Representative

3 days ago


Tallahassee, Florida, United States Gainwell Technologies LLC Full time
About This Role

We are seeking a highly skilled and bilingual Healthcare Customer Service Representative to join our team at Gainwell Technologies LLC. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and their members.

Key Responsibilities
  • Provide knowledgeable responses to client inquiries, escalating complex cases to the appropriate staff as needed
  • Solve client problems by updating account history and following up to confirm resolution
  • Meet production targets and adhere to client SLAs
  • Collaborate with team members, management, and clients to resolve inquiries and cross-train new resources in customer service processes
  • Process client inquiries efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
  • Bilingual proficiency in English and Spanish is required
  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software, and Microsoft Office applications
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What We Offer

Gainwell Technologies LLC offers a competitive salary range of $27,200 - $50,500 per year, as well as a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe in creating an inclusive environment for all employees and are committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer and welcome applications from qualified candidates.



  • Tallahassee, Florida, United States Gainwell Technologies LLC Full time

    Healthcare Customer Service RepresentativeGainwell Technologies LLC is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring that our clients receive the best possible...


  • Tallahassee, Florida, United States Gainwell Technologies LLC Full time

    About the RoleWe are seeking a skilled Healthcare Customer Service Representative to join our team at Gainwell Technologies LLC. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients and their customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Tallahassee, Florida, United States Gainwell Technologies LLC Full time

    About the RoleGainwell Technologies LLC is seeking a skilled Healthcare Service Representative to join our team. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesProvide timely and effective responses to client inquiries, escalating complex issues to senior staff as...


  • Tallahassee, Florida, United States CVS Health Full time

    Customer Service Representative Opportunity at CVS HealthBring your passion for delivering exceptional customer experiences to CVS Health, a leading healthcare company dedicated to making a positive impact on people's lives.As a Customer Service Representative, you will play a vital role in providing top-notch support to our pharmacy customers, ensuring...


  • Tallahassee, Florida, United States Tri County Metals Full time

    Job Title: Customer Service RepresentativeAt Tri County Metals, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Tallahassee, Florida, United States Domino's Franchise Full time

    Job OverviewDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our franchise.We are looking...


  • Tallahassee, Florida, United States CVS Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at CVS Health. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our pharmacy customers through various communication channels, including phone, email, and chat.Key ResponsibilitiesRespond to customer inquiries...


  • Tallahassee, Florida, United States Don Haneline - State Farm Insurance Agent Full time

    Customer Relations RepresentativeAt Don Haneline - State Farm Insurance Agent, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and helping our customers achieve their...


  • Tallahassee, Florida, United States Don Haneline - State Farm Insurance Agent Full time

    Customer Relations RepresentativeAre you a motivated and self-starting professional looking for a rewarding career with excellent income and growth potential? We are seeking a qualified Customer Relations Representative to join our winning team at Don Haneline - State Farm Insurance Agent.ResponsibilitiesProvide prompt, accurate, and friendly customer...


  • Tallahassee, Florida, United States Tri County Metals Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tri County Metals. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction.Key ResponsibilitiesCustomer Service: Provide...


  • Tallahassee, Florida, United States Tri County Metals Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tri County Metals. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer Service...


  • Tallahassee, Florida, United States Humana Full time

    About the RoleWe are seeking a highly skilled and bilingual customer care representative to join our team at Humana. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and ensuring their needs are met in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...


  • Tallahassee, Florida, United States Florida First Psychiatry Specialist Full time

    **Job Brief**We are seeking a highly skilled and professional Front Desk Representative to join our team at Florida First Psychiatry Specialist. As the first point of contact for our visitors, you will be responsible for creating a positive and welcoming experience for our patients and their families.The ideal candidate will possess excellent communication...


  • Tallahassee, Florida, United States Peter Boulware Toyota Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as an Outbound Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional service to our guests via telephone, email, and instant messaging.Key Responsibilities:Engage with guests to schedule service...


  • Tallahassee, Florida, United States Florida State Gov Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at the Florida State Government. As a key member of our customer service team, you will be responsible for providing exceptional service to our stakeholders by communicating information, updating home mailing addresses, and transferring calls to specified...


  • Tallahassee, Florida, United States Florida State Gov Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at the Florida State Government. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide customer...


  • Tallahassee, Florida, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level and earn a significant income?Join Symmetry Financial Group - Gary Uyemura as a Customer Service Representative and discover a proven turnkey system that delivers consistent results and allows you to grow into your full potential.As a key member of our team, you will be...

  • Customer Service Lead

    2 weeks ago


    Tallahassee, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...

  • Customer Service Lead

    4 weeks ago


    Tallahassee, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Provide...


  • Tallahassee, Florida, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Provide...