General Manager R9

2 weeks ago

Warrenville, Illinois, United States Thorntons (Kentucky) Full time
Job Summary

The General Manager is responsible for overseeing the overall performance of the store, ensuring a positive guest experience, and driving sales growth. This role requires strong leadership and management skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities
  • Drive a safety culture by ensuring a clean, organized, and safe environment for all team members and guests.
  • Create a welcoming and inclusive atmosphere for guests and team members.
  • Oversee the daily execution of the store operating system, including management of game plans to deliver a consistent guest/brand experience.
  • Grow top-line P&L performance and control key financial lines, including understanding reports and how the information can impact sales.
  • Track and manage inventory through count execution and submitting accurate orders to remain in stock.
  • Delegate tasks to subordinate team members and follow up to ensure proper completion.
  • Engage and lead company initiatives.
  • Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering.
  • Develop well-trained team members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
  • Support and guide team members through career paths while holding team members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process.
  • Recruit, interview, hire, and schedule all team members to ensure adequate coverage for all shifts while complying with meal and rest break requirements.
  • Train and empower team members to de-escalate guest service issues.
  • Communicate with team members in a positive manner that motivates and inspires them to act in accordance with the Plan to Win strategy.
  • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
  • Promote sales and profits working within the local community to partner and support events that extend the brand.
Requirements
  • Minimum three (3) years single-unit management in retail and/or food and beverage industries.
  • Experience with the following applications a plus: PeopleMatter, Workday, Reflexis, PDI, ESO.
  • High School Diploma or GED (Required).
  • Must have reliable transportation.
  • Valid driver's license (preferred).
  • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one).
Physical Requirements
  • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
  • Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 lbs.
  • Occasional sitting and driving required.
  • Exposed to extreme weather conditions and temperatures.
  • Long periods of standing.
  • Exposure to gasoline fumes and cleaning products.
Equal Opportunity Employer

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

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