Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused Center Associate to join our team at The UPS Store #1565. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.
Key Responsibilities- Customer Service: Provide world-class customer service to all retail customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
- Equipment Operation: Operate various equipment and devices, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Product Knowledge: Develop and maintain expertise on our products and services, providing accurate information to customers and making recommendations to meet their needs.
- Team Collaboration: Work collaboratively with the retail team to achieve sales goals, provide excellent customer service, and maintain a clean and organized store environment.
- Education: High school diploma or equivalent required.
- Skills: Strong computer skills, including Microsoft Office and Adobe Suites; excellent phone skills; strong verbal and written communication skills; and ability to lift 50+ pounds and stand for long periods of time.
- Availability: Must be available to work weekends.
- PTO: Accrued after 6 months of employment.
- 401K: Eligible after 6 months of employment.
- Ongoing Training: Regular training and development opportunities to enhance skills and knowledge.
- Uniforms: Provided by the company.
- Bonuses: Eligible after 3 months of employment.
The UPS Store #1565 is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.
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