Server Technical Support Specialist

2 weeks ago


Charleston, West Virginia, United States IONOS Inc Full time
Job Summary:

The Server Support Representative is a key member of our team, responsible for providing exceptional support to our customers with dedicated, root, and VPS server products. This role involves resolving customer issues via phone, email, and chat, as well as assisting with domain, email, billing, and account management. The ideal candidate will possess a basic understanding of web hosting concepts and be able to troubleshoot a wide range of technical and billing concerns.

Responsibilities:
  • Resolve customer issues via phone, email, and chat
  • Demonstrate technical proficiency and effective soft skills in resolving customer issues
  • Troubleshoot technical and billing concerns, educating customers about our products and processes
  • Recommend and sell related products and services based on customer needs
  • Manage self to meet departmental goals, including efficiency, productivity, customer satisfaction, and sales/revenue
Qualifications:
  • Prior technical support and/or customer service experience preferred
  • Strong spoken and written communication skills
  • Basic understanding of TCP/IP protocols (HTTP, DNS, FTP, SSH, RDP)
  • Basic understanding of web hosting software (IIS and Apache)
  • Will to learn and adapt to new technologies


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