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Guest Experience Ambassador

2 months ago

Fort Worth, Texas, United States Crescent Hotels and Resorts Full time
Job Title: Guest Experience Ambassador

Job Summary:

We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Crescent Hotels and Resorts. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities:

  • Lead by example and demonstrate a commitment to delivering exceptional guest service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with the management team to ensure that all departments are working together to provide a seamless guest experience
  • Conduct regular audits to ensure that our hotel is meeting the highest standards of quality and service
  • Provide coaching and training to staff to ensure that they have the skills and knowledge needed to deliver exceptional guest service
  • Manage and resolve guest complaints in a professional and timely manner
  • Stay up-to-date with industry trends and best practices to ensure that our hotel is always at the forefront of guest experience

Requirements:

  • High school diploma required
  • Previous experience in a hospitality or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and conflict resolution skills
  • Ability to work effectively in a team environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Equal Opportunity Employer:

Crescent Hotels and Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.