AWS Contact Center Technical Delivery Manager

3 weeks ago


Malvern, Pennsylvania, United States Cynet Systems Full time
Job Description

Cynet Systems is seeking a highly skilled AWS Contact Center Technical Delivery Manager to lead the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.

Key Responsibilities
  • Project Management: Oversee project timelines, budgets, and resources to ensure successful completion of initiatives.
  • Technical Leadership: Collaborate with cross-functional teams to design and implement Agent Assist solutions.
  • Solution Development: Guide the architecture and design of Agent Assist technologies leveraging AWS services.
  • Stakeholder Management: Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
  • Quality Assurance: Implement best practices for quality assurance and testing to ensure high-quality deliverables.
  • Continuous Improvement: Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in project management, with a focus on contact center technologies and AWS.
  • Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
  • Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/Client integrations, and customer experience strategies.
  • Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
  • Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
  • Exceptional communication and interpersonal skills.


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