Senior Cloud Architect

4 weeks ago


Malvern, Pennsylvania, United States Lorven Technologies, Inc. Full time

At Lorven Technologies, Inc., we are seeking a highly skilled Senior Cloud Architect to lead the design and implementation of a Contact Center Agent Assist solution using AWS Full Stack technologies.

Key Responsibilities:

  • Develop a scalable, secure Agent Assist platform for contact centers using AWS services (e.g., Lambda, API Gateway, DynamoDB), enhancing communication between agents and customers.
  • Implement AI/ML models for real-time agent assistance, natural language processing (NLP), and intelligent call routing to improve agent-customer conversations.
  • Lead development using Node.js, Angular, and Python to enhance agent workflows, interaction history tracking, and communication channels.
  • Collaborate with contact center managers, business leaders, and stakeholders to align architectural designs with communication needs, ensuring seamless integration of voice, chat, email, and social channels.
  • Optimize the platform for real-time support in high-volume contact centers, ensuring high availability and quick response times in customer-agent interactions.
  • Ensure robust data security, privacy, and compliance with industry regulations (e.g., GDPR, PCI-DSS), including safeguarding call recordings and customer communication data.


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