Client Support Specialist
2 weeks ago
Objective: Our goal is straightforward—To assist individuals in reaching their wellness aspirations, enabling them to lead fulfilling lives. We are achieving this through groundbreaking technological advancements and top-tier products designed to enhance personal potential.
Company Background: Based in Rockaway, NJ, we present an engaging opportunity for a Customer Experience Associate to become part of our expanding team, dedicated to assisting clients with our non-invasive vagus nerve stimulator, Truvaga, along with other products under the Truvaga brand. The ideal candidate will play a crucial role in delivering product training and education to our customer base across the United States while also providing administrative support to the commercial team.
Key Responsibilities:
- Assist customers proactively and reactively by offering:
- 1) Comprehensive product education
- 2) Order assistance
- 3) Training on nVNS device usage
- 4) Support for the Truvaga Plus App
Main Duties Include:
- Troubleshooting sales orders and generating data reports
- Supporting Territory Business Managers with account setup and order processing
- Responding to inbound customer service inquiries via phone and email
- Documenting all customer interactions in the CRM tool (SalesForce)
- Providing training and assistance for the use of the Truvaga nVNS device
- Offering support for the Truvaga Plus App
- Delivering customer service for all other Truvaga brand products
- Processing product returns
Candidate Profile:
This position is ideal for individuals who are passionate about health and wellness and are eager to assist others. Essential qualities include being a compassionate communicator, an effective listener, a creative problem solver, and a detail-oriented team player.
Required Skills and Qualifications:
- Exceptional communication abilities
- Preferred background in healthcare
- Consistent delivery of high-quality customer service
- Strong listening skills
- High level of professionalism
- Meticulous attention to detail
- Willingness to learn quickly and adapt
- Proficiency in Microsoft Office, Zoom, FaceTime, and Teams
- Experience with SalesForce is advantageous
- Familiarity with Apple and Android operating systems is a plus
electroCore, Inc. is committed to equal opportunity employment. We celebrate diversity and strive to create an inclusive environment for all employees.
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