Client Support Specialist

2 weeks ago


Rockaway, New Jersey, United States electroCore Inc. Full time
Position Overview

Objective: Our goal is straightforward—To assist individuals in reaching their wellness aspirations, enabling them to lead fulfilling lives. We are achieving this through groundbreaking technological advancements and top-tier products designed to enhance personal potential.

Company Background: Based in Rockaway, NJ, we present an engaging opportunity for a Customer Experience Associate to become part of our expanding team, dedicated to assisting clients with our non-invasive vagus nerve stimulator, Truvaga, along with other products under the Truvaga brand. The ideal candidate will play a crucial role in delivering product training and education to our customer base across the United States while also providing administrative support to the commercial team.

Key Responsibilities:

  • Assist customers proactively and reactively by offering:
  • 1) Comprehensive product education
  • 2) Order assistance
  • 3) Training on nVNS device usage
  • 4) Support for the Truvaga Plus App

Main Duties Include:

  • Troubleshooting sales orders and generating data reports
  • Supporting Territory Business Managers with account setup and order processing
  • Responding to inbound customer service inquiries via phone and email
  • Documenting all customer interactions in the CRM tool (SalesForce)
  • Providing training and assistance for the use of the Truvaga nVNS device
  • Offering support for the Truvaga Plus App
  • Delivering customer service for all other Truvaga brand products
  • Processing product returns

Candidate Profile:

This position is ideal for individuals who are passionate about health and wellness and are eager to assist others. Essential qualities include being a compassionate communicator, an effective listener, a creative problem solver, and a detail-oriented team player.

Required Skills and Qualifications:

  • Exceptional communication abilities
  • Preferred background in healthcare
  • Consistent delivery of high-quality customer service
  • Strong listening skills
  • High level of professionalism
  • Meticulous attention to detail
  • Willingness to learn quickly and adapt
  • Proficiency in Microsoft Office, Zoom, FaceTime, and Teams
  • Experience with SalesForce is advantageous
  • Familiarity with Apple and Android operating systems is a plus

electroCore, Inc. is committed to equal opportunity employment. We celebrate diversity and strive to create an inclusive environment for all employees.



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