Support Specialist for Residential Services

2 weeks ago


Far Rockaway, New York, United States Lantern Community Services Inc Full time
Position Overview

Job Title: Residential Aide

Reports to: Shelter Shift Supervisor

Location: Far Rockaway, Queens, NY

Hourly Rate: $21.97

Objective:

Lantern Community Services Inc is seeking compassionate and dedicated individuals to join our team as Residential Aides at our Family Shelter. In this role, you will play a vital part in supporting shelter residents, acting as a key liaison between clients and the Case Management/Housing team. Your responsibilities will encompass meal service, safety assurance, documentation of intake data, assistance with activities, and guiding clients in adhering to shelter protocols.

Key Responsibilities:

  • Foster a welcoming and supportive environment for all clients.
  • Assist with the intake process for new residents, providing essential support.
  • Organize and facilitate recreational activities and events.
  • Promptly report any safety issues to the relevant personnel.
  • Accurately maintain records and logs of client interactions.
  • Work collaboratively with supervisors and security staff during any incidents.
  • Complete shift summaries and necessary documentation.
  • Support meal service and participate in fire drills.
  • Monitor supply levels and undertake additional assigned tasks.

Qualifications:

  • High School Diploma or equivalent.
  • Food handler's certification (or willingness to obtain).
  • A minimum of 1 year of experience in social services or shelter environments.
  • Skills in crisis intervention.
  • Basic computer proficiency.
  • Strong interpersonal and communication skills.
  • Effective problem-solving and organizational abilities.
  • Experience working with diverse populations is preferred.
  • Knowledge of Spanish is advantageous.

Work Environment: This position involves working in a shelter setting, engaging with individuals facing various challenges, including mental health issues and substance use.

Physical Requirements: The role requires standing, walking, sitting, and occasionally lifting items weighing up to 10 pounds.

We are committed to equal opportunity employment and value diversity in our workforce. If you possess the necessary skills and are passionate about making a meaningful difference, we encourage you to consider this opportunity.


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