Airline Support Agent

17 hours ago


Oklahoma City, Oklahoma, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

About TREGO DUGAN AVIATION OF GRAND ISLAND INC

We are a dynamic aviation company looking for a dedicated and customer-focused individual to support our airline operations.

Job Summary

This is an exciting opportunity to work in a fast-paced environment providing exceptional customer service and supporting ramp operations.

Key Responsibilities

  1. Provide total customer service to all passengers, being attentive to their needs and politely handling inquiries promptly.

  2. Assist with ramp duties, including loading and uploading baggage on and off the aircraft, marshaling planes, and pushing back aircraft.

  3. Enforce safety/security measures and protect sensitive zones.

  4. Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

  5. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.

  6. Handle denied boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.

Requirements

  • High school diploma or equivalent required.

  • Excellent communication skills and ability to work efficiently under time constraints.

  • Ability to lift 70 pounds and work in extreme outdoor conditions.

  • Able to read and write English; bilingual skills a plus.

  • Valid driver's license and authorization to work in the U.S. required.

Additional Information

We offer ongoing training and development opportunities to help you grow your career.



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