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Home Care Enrollment Specialist
2 months ago
About True Care NY
True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness.
Position Overview
As a Home Care Intake Coordinator, you will play a vital role in connecting individuals with our exceptional home care services. You will be responsible for guiding potential clients through the enrollment process, ensuring a smooth and efficient experience from initial contact to service commencement.
Responsibilities
- Collaborate with Community Outreach Representatives and potential clients to understand their needs and guide them through our comprehensive range of home care services.
- Serve as the primary point of contact for referral sources, including Managed Long-term Care plans, Certified Home Health Agencies, and hospice agencies, to discuss member eligibility and initiate care processes.
- Work closely with active patients to obtain necessary documentation and assist new patients in securing Medicaid coverage or connecting them with appropriate resources.
- Maintain consistent communication with potential patients and referral sources to ensure a seamless intake and enrollment process.
- Manage the referral intake process, from initial submission through admission status updates, ensuring accurate record-keeping and timely follow-up.
- Analyze weekly status reports from various agency contacts and complete all required paperwork diligently.
- Develop strong relationships with Program Managers, team members, and the Marketing team to facilitate effective communication and collaboration.
- Gather clinical and demographic data from patients and sources, ensuring accuracy and completeness of information.
Qualifications
- Fluency in Spanish is essential.
- High School diploma or GED equivalent required.
- Experience with Salesforce and HHA eXchange platforms is highly preferred.
- Exceptional interpersonal skills, enabling you to effectively communicate with patients and build rapport.
- A compassionate and patient-centered approach, dedicated to assisting individuals in accessing home care services that meet their needs.
- Familiarity with home care procedures or experience with HHA eXchange is advantageous.
- Ability to thrive in a collaborative team environment.
