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Retail Operations Supervisor

2 months ago

Nashville, Tennessee, United States World Market Full time

Position Overview

As a key member of the management team, you will collaborate closely with the Store Manager to foster a customer-centric sales environment. Your leadership will be instrumental in implementing effective operational routines and maintaining visual merchandising standards.

Key Responsibilities

  • Partner with the Store Manager to cultivate a culture focused on customer satisfaction through strategic engagement and operational excellence.
  • Analyze market trends and utilize reporting tools to identify opportunities for business growth and implement necessary actions.
  • Embody and promote the core values and culture of World Market consistently.
  • Recruit, mentor, and retain a high-performing team dedicated to exceptional customer service, aligning with company values through effective training and recognition.
  • Ensure a safe working environment by promoting ongoing safety training and accountability among team members.
  • Oversee daily operational tasks and responsibilities assigned by the Store Manager, particularly in their absence.
  • Perform additional duties as required to support store operations.

Customer Experience Focus

  • Utilize all available resources to educate the team on product knowledge and customer engagement strategies.
  • Ensure that all team members effectively use company tools and technology to enhance the customer experience.
  • Monitor the successful implementation of omnichannel initiatives, including add-on selling techniques.
  • Encourage customer engagement behaviors to support loyalty programs.

Qualifications

  • Demonstrated leadership abilities, including strong customer service skills, urgency, attention to detail, and effective problem-solving capabilities.
  • A minimum of 2 years of relevant leadership experience in a dynamic retail environment is preferred.
  • Flexibility to work varied hours, including evenings and weekends, based on business needs.
  • Must be at least 21 years of age.
  • Ability to lift up to 40 lbs.

Benefits

  • Flexible scheduling options to support work-life balance.
  • Employee discounts at World Market.
  • A supportive and enjoyable work atmosphere that prioritizes inclusivity and safety.
  • Comprehensive benefits package for eligible associates, including Medical, Dental, Vision, and 401(k) plans.

Part-time associates may participate in the Company's 401(k) retirement savings plan after completing 250 hours within their first three months of employment. Full-time employees are eligible for benefits on the first of the month following 30 days of continuous employment.