Service Advisor

3 days ago


San Antonio, Texas, United States Caliber Auto Care Full time
Immediate Service Advisor Opportunity

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sun Auto Tire & Service. As a Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while providing exceptional customer service and ensuring a positive experience for every visitor.

Key Responsibilities:

  • Promptly greet customers and provide a professional and courteous experience
  • Listen to and document customer concerns, inspect vehicles, and verify service needs
  • Recommend services and clearly communicate additional recommendations from technicians
  • Promote the sales of appropriate services, parts, and accessories
  • Provide accurate quotes and updates to customers throughout the day
  • Follow proper procedures when cashing out customer tickets
  • Conduct post-repair follow-up calls to ensure customer satisfaction
  • Track new returns, core returns, and warranty parts for individual customers

Requirements:

  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is highly preferred
  • Professional appearance and ability to work in a process-driven environment
  • Possess valid driver's license
  • Possess State Inspector License is highly preferred
  • ASE Certified Service Consultant Certification is highly preferred
  • Ability to work a minimum of five days, including weekends

Benefits:

  • 5-day work-week with Sundays off
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

Sun Auto Tire & Service is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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